EXCHANGE OR RETURN ORDER
Is your purchase not quite what you expected? Or is the size of the article incorrect? Then you can exchange or return it quickly and easily. No problem! We want you to be satisfied with your purchase.
WHAT CAN YOU EXPECT FROM US?
14 days to change your mind on all our products.
Specifying a return reason is not mandatory, but it is much appreciated. It does help us improve and optimize our service to you.
It is possible to exchange the product for a replacement.
When exchanging: you often have your new product at home within a few working days.
When returning: the amount will be refunded to your account within 10 working days after receipt.
Exchange or return is free.
Confirmation of receipt of your return by e-mail.
EXCHANGE ORDER
You can choose to exchange your order for a replacement product.
When you send the order to Horse Originals in Tilburg, do not forget to clearly indicate on the return form which item you want to exchange for a replacement. Otherwise we will unfortunately not be able to process your exchange. Returning items is at your own risk and do not forget to keep the proof of delivery until your exchange has been processed. As soon as we have received the items back from you, we will then send the new item to you at our expense.
RETURN ORDER
If you do not want to exchange but would like to receive your money back, you can return the order to Horse Originals in Tilburg. If you return the entire order, you will receive a full refund. If you only return a number of items from your order, you will only receive the amount of those items back. Returning items is at your own risk and do not forget to keep your proof of delivery until your return has been processed.
When you send the return shipment to Horse Originals in Tilburg, do not forget to completely fill in the return form and send it along. When we have received your return, we will process it immediately and you will receive the amount of your return within 10 working days on the account with which you also paid the order.
RECEIVED WRONG ARTICLE?
Always check first whether you have received the correct item and whether it has not been damaged during transport. If you have accidentally received a wrong or damaged item, you can return it within 14 days. Before returning the item, do not forget to fill in the return form completely and send it along.
RETURN ADDRESS
Horse Originals B.V.
Attn Returns
Droogdokkeneiland 8
5026 SR Tilburg
The Netherlands
Important when returning, exchanging and incorrect / damaged item received:
Always enclose the completed return form. We cannot process your return without a return form.
As soon as your exchange/return has been received, you will receive a confirmation email.
Are you exchanging/returning because the product is not to your liking or does not fit? Or are you exchanging because you received a wrong item? The shipping costs are for us.
You will never just be sent a new article! If you want to exchange an item, you should always indicate this on this return form.
Do you want your money back? No problem, the amount will be refunded to your account within 10 working days after receipt of the return.
If there is something wrong with an item you have ordered, for example that it is sold out, you will always receive a personal message about this. If your order is delivered in several parts, the additional shipping costs will be for our account. So you don't have to pay anything extra for this!
Always send your return shipment back to the return address in Tilburg.
To return your order to us, use this link https://horseoriginals.shipping-portal.com/rp/ and easily create a return label.
Conditions: The items must be returned unused. Information cards and/or labels must be attached to the product as delivered. If possible, return the items in the supplied packaging. A return of several items is best combined in 1 box or bag as much as possible. The return shipment must be accompanied by a fully completed return form.